Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Visit the Customer Support page to find information on how to contact customer support. To cancel your purchase with a Quest Customer Support representative You can also call the Customer Service phone number listed on your bill, or contact our online Customer Service. Refunds will be processed within 14 business days of purchase expiration. Please send the requested information to the address or fax number listed on your bill. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire.During your next visit, you can ask your physician to indicate on your. You can ask your physician to send you a copy of your previous test results. In some states, applicable taxes are non-refundable as well. Receive easy-to-understand Quest lab results and more, directly on your smartphone, tablet, or desktop: 2. If you ever need to contact us, you can easily access a list of telephone numbers, email addresses, and other contact information for Quest Diagnostics Patient Service Centers (PSCs), sales representatives, customer service, technical support, billing, and other resources. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees.
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